If a fix here didn’t work for you, the fastest way to report it is not this form. Answer the question at the bottom of that page instead. It takes one click, it is counted in the open, and it is what flags an article for correction. A message here reaches one person; a vote there is visible to everyone who reads the page after you.

What this form is good for

• A correction — a step that has changed, a dead link, a version that now behaves differently.
• A problem worth writing up or filming, particularly one with a specific error message attached.
• Advertising, sponsorship, or permission to republish something from here.
• Anything that needs an answer rather than a count.

What to expect

One person reads this, in the gaps between writing and filming, so a reply can take a few days. A specific subject line gets a faster one. If you are sending a problem, the exact error message and what you have already tried are worth more than a paragraph of description.

One-to-one troubleshooting is beyond what a single person can keep up with, so a question that is really “please fix my computer” may go unanswered. A good question with an error message in it often turns into an article instead, which helps the next person who searches for it.